Susan Smith

Executive Director
TML Intergovernmental Employee Benefits Pool

Susan Smith joined the TML Intergovernmental Employee Benefits Pool in 1994 and developed the Pool’s Provider Network, bringing managed care options to our Members. The Pool restructured into a team environment in 1996 where Susan served as the Central Team Manager. In 1997, Smith assumed the position of Director of Member Services over all three teams. In this position, she managed the teams operations, maintained the Provider Network and directed the marketing effort for the organization. In September 2000, she was appointed as the Executive Director.

Since then, she has successfully taken innovative measures to manage the cost of healthcare for the TML MultiState IEBP Membership. Among her achievements are the partnering with other Texas political subdivisions to form the Public Employer Benefit Alliance and establishing an alliance with UnitedHealthcare in accessing the UnitedHealthcare Options PPO Network which transitioned to UnitedHealthcare Choice Plus and the Tier 1 Premium Network.

Smith has been on both sides of health care developing provider networks, as well as hospital administration. Her multifaceted expertise in the healthcare industry includes being a Hospital Administrator and Executive Director of three Houston based hospitals. Prior to joining the Pool, she was Chief Executive Officer at Integrated Management Services, Inc. where she developed a Houston-based provider network that contracted with a management service organization for infrastructure management. As Executive Director of Baywood Hospital, she was responsible for hospital expansion, as well as acquiring accreditation for a private school.

Smith has a BA from the University of Texas and a Masters from the University of Houston. She was born in El Paso, Texas, graduated from Monahans High School and lives in Austin.

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